DW is one of the rare vendors that’s based on a customer-first philosophy. When we had door issues before, it took hours of work at the end of the year to prove what we paid for so we could get credit. But DW takes the bull by the horns. If there are ever issues in the field, they get it handled immediately. We do everything we can through them.

We’ve done business with DW since 1977. We can get it all in one place – doors, trim, building materials, lumber, and all our Hardie products. They’re hands-on, too. Once, when our customer had a problem with a door, DW’s salesperson went out to the job site to assure our customer it would be fixed. We really like working with DW.

I am so honored to have families like yours (at DW Distribution) in our life. Great friends and powerful example of the almost impossible feat of combining clean business and extraordinary friendships. Shining examples for my grandchildren. We love and admire all of you guys.

DW has strong decision makers in key roles which has led me to convert significant business to them over that past few years. And there’s always an open line of communication to review opportunities for improvement.