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Frequently Asked Questions
Yes, you can quote door units and prepped doors only on eMerge. Doors with no prep can be ordered on 24/7
Your DW Account Manager or Technology Sales Specialist can help with setting up an eMerge account.
Your DW Technology Sales Specialist can help setting up multiple locations to your account.
All the paperwork will be listed under Actions>Paperwork> select which form of paperwork you are looking for.
Under the “Quote Details” tab, you will need to fill out the first two lines, your purchase order number and a requested ship date. (Your requested ship date will be the next day your truck comes after the number of business days required for your order.)
DW and Masonite are hard at work to get all our doors uploaded into eMerge. New doors are uploaded frequently! If the door you’re searching for is not listed in eMerge, it hasn’t been uploaded into the system yet. Call a Customer Service Representative for quoting and ordering.
After submitting an order on eMerge, you will receive a DW acknowledgement to your email. This acknowledgement will have a confirmed ship date for your order.
No, a barcode order is an internal process and will need to be entered by a Customer Service Representative. Backorders cannot be placed on barcode orders.
No, a Customer Service Representative will be able to specify lengths of moulding for your order if available. An additional up-charge is added for 12’ thru 16’ lengths. Must be bought in full bundles.
Your DW Account Manager or Technology Sales Specialist can help with setting up a DW 24/7 account.
Yes, you will need to call a Customer Service Representative to ask for a cancellation.
Call 800-394-1992 to get connected with a Customer Service Representative.
Currently DW does not show when more stock will arrive. We have the quantity on order available, but no specific date of arrival
Yes, DW will send out a quarterly email with our newest stocked products.
Monday thru Friday from 8:00 am to 4:00 pm
Milllwork order must be picked up within 3 days of placing the order.
Door Shop orders must be picked up on the assigned delivery date on your order confirmation.
Building Material orders can be picked up same day.
Millwork – DeSoto 1200 E. Centre Park Blvd, Desoto, TX 75115
Building Materials – Arlington 1900 Timberlake DR, Arlington, TX 76010
Building Materials – Round Rock 302 Tradesman Park Drive #900, Hutto, TX 78634
Building Materials – OKC 2021 S. Villa, Oklahoma City, OK 73108
Building Materials – South Texas 1096 CR 96, Cat Spring, TX 78933
Door Fabrication – Lancaster 2001 Danieldale Rd, Lancaster, TX 75134